Here are some resources that may be helpful.

Official consumer website regarding flood insurance

Federal Emergency Management Agency

FEMA has 10 Regional Operation centers Find contact information for your regional FEMA engineers and reps for help.

National Flood Insurance Program. NFIP 1-800-638-6620.

NFIP Help Desk 1-800-427-4661

Flood maps (Map Service Center) including historical flood maps.

FEMA Map Information eXchange (FMIX) 1-877-FEMA-MAP (1-877-336-2627 )

Map status info:

Find your community’s initial flood map date: at search “Community Status Book”. Look in the 5th column of the pdf or cvs. Or contact a community official.

Where to file a complaint about your lender. Links for national banks, credit unions and state-chartered banks can be found here. You can also ask the Office of the Controller of the Currency for the correct agency to contact, M-F, at 800-613-6743.

FEMA documents:
Mandatory Purchase of Flood Insurance Guidelines September 2007 (Our highlighted version). The flood insurance requirements are summarized in the first 40 pages in the above easy-to-read document. This document needs to be updated to include the changes in “The Biggert-Waters Flood Insurance Reform Act of 2012”. Until then, the following documents give us information on the changes.

Impact of NFIP Changes Fact Sheet, 4 pages.

Bulletin W-13016 Attachment A, 7 pages. Summary of October 2013 Premium Rate and Rule Changes.

NFIP Program Changes Oct 1, 2013 from NFIP iservice. Attachments A- F.

Flood Insurance Manual Updated twice a year. Get the latest version here.

Substantial Improvements/Substantial Damage Desk Reference FEMA P-758 May 2010