Here are some resources that may be helpful.
Official consumer website regarding flood insurance www.floodsmart.gov
Federal Emergency Management Agency www.fema.gov
FEMA has 10 Regional Operation centers www.fema.gov/pdf/floodplain/nfip_sg_appendix_a.pdf Find contact information for your regional FEMA engineers and reps for help.
National Flood Insurance Program. NFIP 1-800-638-6620.
NFIP Help Desk 1-800-427-4661
Flood maps http://msc.fema.gov (Map Service Center) including historical flood maps.
FEMA Map Information eXchange (FMIX) 1-877-FEMA-MAP (1-877-336-2627 )
Map status info: www.rampp-team.com
Find your community’s initial flood map date: at www.fema.gov search “Community Status Book”. Look in the 5th column of the pdf or cvs. Or contact a community official.
Where to file a complaint about your lender. Links for national banks, credit unions and state-chartered banks can be found here. www.helpwithmybank.gov/national-banks/national-banks.html You can also ask the Office of the Controller of the Currency for the correct agency to contact, M-F, at 800-613-6743.
Mandatory Purchase of Flood Insurance Guidelines September 2007 (Our highlighted version). The flood insurance requirements are summarized in the first 40 pages in the above easy-to-read document. This document needs to be updated to include the changes in “The Biggert-Waters Flood Insurance Reform Act of 2012”. Until then, the following documents give us information on the changes.
Impact of NFIP Changes Fact Sheet, 4 pages.
Bulletin W-13016 Attachment A, 7 pages. Summary of October 2013 Premium Rate and Rule Changes.
NFIP Program Changes Oct 1, 2013 from NFIP iservice. Attachments A- F.
Flood Insurance Manual Updated twice a year. Get the latest version here. www.fema.gov/flood-insurance-manual
Substantial Improvements/Substantial Damage Desk Reference FEMA P-758 May 2010